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Customer Service

Shipping & Delivery
Ship to every corner of the world and ship out your order within 48hours after your payment is cleared. The delivery time will be: 7-13days with Canada Post or Ems.
Privacy & Security
We use a variety of security measures, including sophisticated encryption and authentication tools to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All credit card information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above. Regardless of these efforts, no data transmission over the Internet can be guaranteed to be 100% secure. .
Return Policy
Return requests should be email to us to explain the return reasons within 7 days of receipt. Items should be returned in unused condition and original packaging. The return shipping fees must be at the expense of the client.
For any return request motivated by a quality issue, client would be instructed to send pictures of the spotted defects to our customer service officer, as to allow us to validate the fact product is indeed defective. Please email us with a tracking number of your return. Once we receive your return package, we will refund or exchange items for you.
Order Cancellation
If you don't like our products but they are in good condition when you got them, you can return back to us, but we are sorry, we don't pay the return shipping cost. If you paid your order and we didn't ship them out, we will refund you, but sorry, we don't refund you the 7% service charge fee, because the fees already paid to the credit card company when you pay for order.
Friendly Notice
If you did not receive your 10-digit tracking number within 5 days after placing your order, your e-mail server may have seen it as spam. In this case, please contact us for assistance in orders' tracking.

 

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